STUDIO POLICY.

 
 

Sign up/Reservation Policy: 

Each week, the new class schedule will appear on Sunday at 8AM.

You may sign up 30 minutes prior to the class start time.

Please note, your bike will be released if we do not receive a call/text from you 2 minutes prior to the class start time.

Cancellation Policy:

You have 12 hours prior to the class start time to cancel without penalty. 

Late Cancel/No-show Policy:

If you late cancel a class and/or no show, you will lose your class credit.

Refund Policy:

All class credits are non-refundable, however class credits never expire. they may also be shared or transferred upon request.

Fulfillment Policy:

upon purchasing class credits online, your account will automatically be credited for immediate use.

For Walk-In Riders: 

You will be entered into the waitlist in the order you arrive. If you would like to be put on the waitlist, please register online and select “add to waitlist”. 

Waitlist Policy:

Please register for the waitlist online. If a bike opens, you will receive an email and confirmation that you would like to attend class. If a class is sold out but you would like to show up, the bikes will be released on a first come first serve basis. 

Riders Running Late:

We ask that you call or text the studio (949.295.0710) at least 15 minutes prior to the class start time to let us know you are running late. We will hold your bike for the first 10 minutes of class otherwise your bike may be released. 

Riders Leaving Early:

If you have to leave early, no problem, we just ask that you please let your instructor know. 

health guidelines:

  1. Screening prior to entry:

    1. Have you been exposed to anyone with COVID-19 in the past 7-10 days?

    2. Are you exhibiting any symptoms related to COVID-19 or any other illness?

    3. Temperature is below 100 degrees

  2. Reservation Only:

    1. Please be sure to book your bike 30 minutes prior to class start time 

    2. Cancellations must be made 12 hours prior to class start time *If cancellation is due to illness we will be more accommodating with this window 

  3. Equipment Needed:

    1. Shoes, water, towel - all sold in studio *limited shoe sizes available, please email us if you would like to order shoes